Frequently Asked Questions


Q: How do I obtain a merchant account?

Applying for a merchant account is a very simple procedure.  Contact our offices, toll-free, at (800) 526-8172, and one of our qualified representatives will speak with you and explain how easy it is to apply for a merchant processing account.  You may also apply on line simply by filling out the questionnaire found on our website.  At NEMS, we do things the old fashion way – personally – one-on-one.  A Northeast customer is not just another numbered account, but a personal relationship where the customer service advocates generally know merchants by their first names.


It takes about 10 minutes to complete a retail, restaurant or lodging account data sheet.  E-commerce merchants require an additional 10 minutes for the application process.  Accounts can be set up in as little as one day, if necessary, but most accounts are installed within a week, provided all the data is available at the time the application is signed, allowing the bank to perform their necessary due diligence.

Q: What do I need to open a new merchant account?

Merchant credit card processing is a lot more complex than initially meets the eye.  In essence, a merchant account is an open ended, unsecured, revolving loan.  To obtain any loan of this nature it is necessary for the business owner to possess a good credit history.  An applicant needs a location for their operation if they are a new business, as well as planned hours of operation.  E-commerce merchants require more details due to the higher level of risk associated with this classification of account.  We open accounts to accept MasterCard, VISA, American Express, Discover® and Diners Club.

Q: How do I obtain the equipment to allow me to accept credit cards at my establishment?

Northeast can provide merchants with the equipment best suited for their operation.  We support all major manufacturers’ units and most are available for sale or lease at reasonable prices.  Once a merchant describes their operation to one of our representatives, he/she will offer suggestions based on the latest technology that best serves the merchant’s needs.

Q: Can I purchase equipment on eBay and use it at my business?

Northeast is able to re-program most terminals for our system.  Two cautions should be heeded when purchasing used or new equipment from an unknown source.  First, if the equipment is “used” it may be password protected.  Some of these units have the password embedded in the unit by the previous processor and these can not be opened.  These machines can not be re-programmed and the merchant has wasted their money.  Second, no one will warranty or service a P.O.S. terminal, other than the current service provider.  If a merchant purchases equipment at auction and it breaks within a week, they will have to pay the cost of the repair and possibly the reprogramming of the unit.  While all service providers are required to keep a merchant’s equipment operable, this is always going to be at the merchant’s expense, outside of the manufacturer’s warranty.  These are the primary reasons for purchasing P.O.S. equipment from a valid, registered service provider.  A service provider like NEMS sells quality equipment that they stand behind.

Q: Is it necessary to process a minimum amount each month?

No.  There is never any monthly minimum processing volume for Northeast customers.

Q: Is there an annual fee with your system?

No.  There are no annual fees associated with a Northeast merchant account.

Q: What about “hidden charges”? Will I find those on my first monthly statement?

At Northeast, we subscribe to a policy of open honesty.  All your monthly discounts and charges are clearly noted on your merchant receipt and application form.  There are no surprises after the fact.  This includes gateway and third party charges where applicable.

Q: Who do I call for service after the sale?

Northeast maintains a 24/7 customer service support system that enables a merchant to receive support any time of the day or night.  This includes equipment support and troubleshooting, deposit questions, and orders for supplies.  (Note – Deposit or banking related inquiries must be made during normal banking hours to insure that all parties have full support from the financial institutions associated with the deposit being researched).

Q: Can I get lower discount rates through my bank where I do business?

While this might have been true at one time when credit card transactions were taken to the bank and deposited via manual paperwork, that is not the case today.  Today, credit card processing has turned into a specialized area of banking and most banks out-source this function to companies like Northeast Merchant Systems.  Banks can not keep up with the continually changing technology and ancillary services that are available such as gift and loyalty card programs and proprietary cards.  As a specialty service provider NEMS can provide lower discount rates and increased levels of support and customer service.

Q: What are the advantages of working with Northeast Merchant Systems?

Northeast is a one-stop service provider, furnishing merchants with the ability to accept all major credit cards at the lowest overall cost for these services.  Combining this with a full security system that works to keep a merchant’s transactions as safe as practically possible, and a full time in-house customer service staff that treats each merchant as a respected entity, while fully supporting their system – you have THE NORTHEAST ADVANTAGE.

More Questions? Give us a call at 1 (800) 526-8172

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Northeast Merchant Systems is a registered ISO/MSP of Merrick Bank, South Jordan, UT — Copyright © 2016 Northeast Merchant Systems Inc.